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Frequently Asked Questions

  • Furniture

    • Wine and other alcohol spill?

This happens all the time; a little wine dribbles from the neck of the bottle without you noticing and sits on the table overnight, or a glass is left on the top of a desk and the alcohol melts the surface of the polish a little.  This can make the damaged area feel uneven or cause a discolouration, often with a white hue.  In most circumstances, we'll be able to make it disappear so you'll never be able to tell.

    • Cigarette and Other Burns?

Perhaps the most tricky of all damage to rectify. If only the surface of the actual polish is damaged, then there would be little difficulty.  However, as soon as a burn has penetrated the polish layer and has darkened the timber itself, this can prove very tricky, if not impossible, in some cases to remove.  In these cases, if the item is made of solid wood, it might be possible to scrape out the affected area, taking a fraction of wood away until we get to below the burn itself and down to new timber.  If the damaged area is veneered, then it may be necessary to cut out the affected area and piece in some new veneer.  If neither option is possible, then it can sometimes be disguised with pigmented colour and patience.

    • Scratches and Dents?

These come in all shapes and sizes.  Some are reasonably easy to blend in and we can make look as though they've been around for decades or centuries, while others are more severe and tend to need more attention to the finished, polished or waxed surface.  Either way, we can always figure something out.  Even some dents can be lifted out.  Call us for a chat and we'll put your mind at rest.

    • Ink Stains?

These often look like the most dramatic of damage. Whilst we can't promise - we've got a magic solution, used by generations of restorers in our family, that can simply make ink disappear.

    • Flood Damage?

Water can cause a disproportionate amount of damage. It can swell timber, making it impossible to open doors and drawers, discolour timber, lift veneers, ruin upholstery (which somehow makes everything smell of old cats) and generally be very upsetting. We've a whole array of tried and trusted techniques that can repair the damage and make it seem as though the whole sorry thing  never happened.

  • Upholstery

    • How long will it take?

That depends on a number of factors, such as the type of fabric, intricacy of job and our current work schedule. We will however give you a clear indication of how long your job will take to complete.

    • How much does it cost?

It depends on a number of factors, such as desired fabric, intricacy of job, size and shape of job etc. If you are thinking about using us for upholstery work, give us a call and we'll pop round to take a look and give you a free estimate. 

    • I’m not sure which fabric I want. Can you help?

We have an extensive range of pattern books containing many different types of fabric from which you can choose. We can also advise on which fabrics are suitable for specific jobs.

    • Do you undertake repair jobs?

Absolutely. Whether you need new springs, re-webbing or repairs to torn fabric, we can usually help.

    • I would like my chair to be very firm. Is this possible?

No problem. We can provide foams cut to a range of different shapes, sizes and densities.

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